In this webinar on phone skills, Poppe Practice Management CEO Genevieve Poppe explains why, when talking with patients, it’s more important to know how to feel than it is to what to say.
How does your practice treat phone calls? Are they an unfortunate necessity or the way to truly connect with patients on a deeper level? The fact of the matter is, the person (or people) who handles phone calls in your practice is often the face (and voice) of your practice. And they're the first to engage new patients.
In this enlightening webinar, practice consultant Genevieve Poppe shows how, with a little team training, your phone can turn into a full-throttle patient acquisition tool. Here are some of the topics Genevieve covers:
Below is the Practice Perfect webinar on how proper phone skills can dramatically impact the amount of new patients your practice brings in.
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