August 2025 Product Release Notes
This month’s release includes a new AI Virtual Assistant built to take over your most routine tasks.
AI Virtual Assistant
As an add-on to the Marketing Platform, the AI Virtual Assistant Kora is your newest teammate who works 24/7 across your website, phone, and text to take over scheduling, rescheduling, cancelations, answering patient inquiries, and collecting missing patient information. She frees you up to focus on higher priority work that gets pushed down your to-do list.
Here’s how she handles appointment scheduling:
- Inbound Chat: Books and responds to appointment requests on your website.
- Inbound Voice: Handles appointment requests by phone through a dedicated number.
- Outbound Text: Texts patients who responded to the appointment confirmation but didn’t confirm to offer rescheduling or cancelation.
- Outbound Voice: Calls patients who responded to the appointment confirmation but didn’t confirm to offer rescheduling or cancelation.
- Direct Scheduling: Automatically sends specific appointment types straight to your schedule and PMS, no approval needed. You decide which ones require approval first and which ones don’t.
Here’s how she maintains your patient records:
- Outbound Text: Sends a text to patients to collect missing information, with a secure link to their online forms to complete.
- Outbound Voice: Calls patients and offers to text them a secure link during the call so they can complete their information online.
Here are the ways you can customize her chatbot widget:
- Avatar Image: Upload an image to add some personality to your chatbot.
- Brand Color: Change the colors to match your practice brand.
- Chatbot Title: Change the title to your practice name to reinforce your brand.
- Chatbot Introduction: Add your own introduction to encourage patients to interact with Kora.
Schedule a quick demo today to see how she works.
