Academy for Scheduling Excellence

January 10, 2020 9:00 am - 5:00 pm
1666 East Touhy Avenue, Des Plaines, IL, USA
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Make Time for Scheduling Success!
Finally! A comprehensive course that specializes in training your front desk staff to better control the phones, boost your new patient numbers, and excel in other activities that will result in increased income! Spend a day with Director of Consulting at Classic Practice Resources, Sandy Pardue, as she trains your team and administrative staff on how to master time and practice management.
  • How to effectively handle incoming calls that produce favorable results
  • Essential verbal skills required to increase treatment acceptance
  • How to retain more patients
  • How to double your new patient average
  • How to answer difficult patient questions that put your staff on the spot
  • Processes to eliminate no-shows and to control broken appointments
  • Internal marketing skills
  • Customer service enhancement skills
  • Techniques for increasing case acceptance
  • Ways to detect and handle patient objections
  • Verbal skills and protocols to increase office revenues
  • How to increase doctor and hygiene production
  • How to detect and handle upset patients before they become a lost patient
  • Ways to become more efficient
  • Procedures to remove blind spot and locate barriers that hold back the practice
  • Ways to improve your advertising results
  • How to create lasting impressions
  • How to work better as a team

8 CEs


Sandy Pardue
Sandy Pardue
Sandy Pardue, Senior Consultant and Lecturer, specializes in growing practices and de-stressing practice owners for over 25 years. As one of the industry’s leading authorities on team training, organization systems, processes, and most importantly RESULTS. Her years of consulting and speaking experience gives her a unique advantage and understanding of what it takes to motivate teams and create organized, productive practices with less stress for the practice owner.
1666 East Touhy Avenue, Des Plaines, IL, USA
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