Inspiring Patients with Great Customer Service

Debra Nash, the president of ADMC and the co-founder of The Nash Institute, discusses how great dental customer service leads to all things special in your dental practice.

“Customer service isn’t a department. It’s a state of mind.”

In these words, Debra Nash explains why customer service is so important yet also so hard for practices. In short, it takes an investment.

During her webinar, Nash breaks down why dental practices must buy into customer service. She also shows how “people work,” not paperwork, elevates practices to greatness.

What You’ll Learn

By the end of the webinar, you’ll know:

• Why dental customer service is a state of mind
• How to welcome new patients from your first communication
• What revenue to expect from marketing and innovation
• What the cues are for quality dental customer service
• Why your team’s relationship with patients matters

Below is the Practice Perfect webinar on how to inspire patients through customer service.

Webinar: Dental Customer Service

Timestamps

Because your time is precious, we marked some of the most interesting parts of the webinar. As a result, you can easily explore the recording. First, find the topic you’d like to hear; next, click the blue timestamp.

• RevenueWell introduction (0:00)
• Debra Nash introduction (1:09)
• How your behavior impacts people (2:32)
• When patients judge your practice (3:58)
• Patients entering your practice (7:09)
• Inspiring patients over the phone (16:24)
• Differentiating your practice (21:58)
• Quality service cues (23:38)
• ROI and innovation in your practice (31:00)
• People-work, not paperwork (36:14)
• Importance of a patient’s relationship with your team (37:55)
• Recare (43:52)
• Q&A (53:33)

We hope you enjoyed this Practice Perfect webinar on customer service.

Once you connect with patients, you’ll unlock your dental practice’s true potential!

Debra Nash is the president of ADMC and the co-founder of The Nash Institute. She is also a member of the ADA advisory board.

Learn more about how RevenueWell improves case acceptance and creates closer relationships between dentists and their patients.

By RevenueWell

Founded in 2010, RevenueWell enables dental practices to manage patient engagement, patient relationships, online practice reputation and appointment reminders. The company also offers desktop two-way texting, VoIP phones, electronic patient intake forms, and an enterprise management dashboard that allows group practices and dental service organizations to manage their portfolios. RevenueWell’s product suite and integration with the leading practice management software providers help reduce manual labor by automating and facilitating patient contact and patient interactions, which lead to strong ROI for its dental office customers.