ADMC president and co-founder of The Nash Institute Debra Nash discusses how great customer service is the gateway to all things special in your dental practice.
“Customer service isn’t a department, it’s a state of mind.” In these 10 these words, Debra Nash explains exactly why customer service is so important and also so hard for so many. It takes an investment.
In a recent Practice Perfect educational webinar, Nash broke down why every dental practice should fully buy in to providing great customer service. Over the course of one hour, the ADMC president shows how people-work, not paperwork, takes practices from good to great.
Topics covered in the webinar include:
- Why dental customer service is a state of mind
- Welcoming new patients from your first communication
- ROI on marketing and innovation
- Cues for quality dental customer service
- The overwhelming importance of your team’s relationship with patients
Below is the Practice Perfect webinar on how to inspire patients through customer service.
Practice Perfect Dental Customer Service Webinar
Here are timestamps for the webinar, just in case you feel like jumping around:
- RevenueWell Introduction (0:00)
- Debra Nash Introduction (1:09)
- How your behavior impacts the people you touch (2:32)
- When patients first judge your practice (3:58)
- Patients entering your practice (7:09)
- Inspiring patients over the phone (16:24)
- Differentiating yourself from other practices (21:58)
- Quality service cues (23:38)
- ROI and innovation in your practice (31:00)
- People-work not paperwork (36:14)
- Importance of a patient’s relationship with your team (37:55)
- Discussing recare (43:52)
- Q&A (53:33)
We hope you enjoyed this Practice Perfect webinar on customer service and found it incredibly useful.
Once you connect with patients on a human level, you’ll unlock your dental practice’s true potential.
Debra Nash is the president of ADMC, a member of the ADA advisory board, and co-founder of The Nash Institute.
Learn more about how RevenueWell improves case acceptance and creates more close-knit relationships between dentists and their patients.